正在显示
3 个修改的文件
包含
11 行增加
和
5 行删除
| @@ -11,6 +11,9 @@ namespace App\Console\Commands\Ticket; | @@ -11,6 +11,9 @@ namespace App\Console\Commands\Ticket; | ||
| 11 | 11 | ||
| 12 | use App\Models\Manage\ManageHr; | 12 | use App\Models\Manage\ManageHr; |
| 13 | use App\Models\Ticket\TicketDailyManageCount; | 13 | use App\Models\Ticket\TicketDailyManageCount; |
| 14 | +use App\Models\WorkOrder\TicketLog; | ||
| 15 | +use App\Models\WorkOrder\TicketProject; | ||
| 16 | +use App\Models\WorkOrder\Tickets; | ||
| 14 | use Illuminate\Console\Command; | 17 | use Illuminate\Console\Command; |
| 15 | 18 | ||
| 16 | class TicketCount extends Command | 19 | class TicketCount extends Command |
| @@ -49,15 +52,17 @@ class TicketCount extends Command | @@ -49,15 +52,17 @@ class TicketCount extends Command | ||
| 49 | */ | 52 | */ |
| 50 | public function manage_action(){ | 53 | public function manage_action(){ |
| 51 | $manageHrModel = new ManageHr(); | 54 | $manageHrModel = new ManageHr(); |
| 52 | - $manageList = $manageHrModel->list(['status'=>1,'dept_id'=>1],'id',['id','name','nickname']); | 55 | + $manageList = $manageHrModel->list(['status'=>1,'dept_id'=>['in',[1,2]]],'id',['id','manage_id','name','nickname']); |
| 53 | $date = date('Y-m-d'); | 56 | $date = date('Y-m-d'); |
| 54 | $ticketManageCountModel = new TicketDailyManageCount(); | 57 | $ticketManageCountModel = new TicketDailyManageCount(); |
| 55 | foreach ($manageList as $item){ | 58 | foreach ($manageList as $item){ |
| 59 | + $ticketLogModel = new TicketLog(); | ||
| 60 | + $ticket_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1]); | ||
| 56 | $data = [ | 61 | $data = [ |
| 57 | 'date'=>$date, | 62 | 'date'=>$date, |
| 58 | 'manage_id'=>$item['id'], | 63 | 'manage_id'=>$item['id'], |
| 59 | 'manage_name'=>$item['name'], | 64 | 'manage_name'=>$item['name'], |
| 60 | - 'ticket_num'=>'',//工单总数量 | 65 | + 'ticket_num'=>$ticket_num,//工单总数量 |
| 61 | 'average_time'=>'',//平均完成工单时长 | 66 | 'average_time'=>'',//平均完成工单时长 |
| 62 | 'fastest_time'=>'',//最快完成工单时间 | 67 | 'fastest_time'=>'',//最快完成工单时间 |
| 63 | 'timeout_num'=>'',//超时工单数量 | 68 | 'timeout_num'=>'',//超时工单数量 |
| @@ -239,9 +239,9 @@ class AsideTicketController extends BaseController | @@ -239,9 +239,9 @@ class AsideTicketController extends BaseController | ||
| 239 | { | 239 | { |
| 240 | // 完成工单,把子任务里面未完成的工单改为完成 | 240 | // 完成工单,把子任务里面未完成的工单改为完成 |
| 241 | $ticket->end_at = now(); | 241 | $ticket->end_at = now(); |
| 242 | - $ticket->end_time = diffInHours($ticket->end_at,$ticket->created_at); | 242 | + $ticket->end_time = diffInHours($ticket->created_at,now()); |
| 243 | $ticket->logs()->where('status', '<', TicketLog::STATUS_COMPLETED)->where('is_engineer', 1) | 243 | $ticket->logs()->where('status', '<', TicketLog::STATUS_COMPLETED)->where('is_engineer', 1) |
| 244 | - ->update(['status' => TicketLog::STATUS_COMPLETED, 'end_at' => now()]); | 244 | + ->update(['status' => TicketLog::STATUS_COMPLETED, 'end_at' => now(),'end_time'=>$ticket->end_time]); |
| 245 | // 推动微信通知 | 245 | // 推动微信通知 |
| 246 | $project = $ticket->project; | 246 | $project = $ticket->project; |
| 247 | if ($project->wechat_switch && !$ticket->close_wechat) | 247 | if ($project->wechat_switch && !$ticket->close_wechat) |
| @@ -70,6 +70,7 @@ class AsideTicketLogController extends BaseController | @@ -70,6 +70,7 @@ class AsideTicketLogController extends BaseController | ||
| 70 | { | 70 | { |
| 71 | // 我的工单标记为已完成 | 71 | // 我的工单标记为已完成 |
| 72 | $log->end_at = now(); | 72 | $log->end_at = now(); |
| 73 | + $log->end_time = diffInHours($ticket->created_at,now()); | ||
| 73 | } | 74 | } |
| 74 | } | 75 | } |
| 75 | if ($request->input('reply') !== null) | 76 | if ($request->input('reply') !== null) |
| @@ -91,7 +92,7 @@ class AsideTicketLogController extends BaseController | @@ -91,7 +92,7 @@ class AsideTicketLogController extends BaseController | ||
| 91 | { | 92 | { |
| 92 | $ticket->status = Tickets::STATUS_COMPLETED; | 93 | $ticket->status = Tickets::STATUS_COMPLETED; |
| 93 | $ticket->end_at = now(); | 94 | $ticket->end_at = now(); |
| 94 | - $ticket->end_time = diffInHours($ticket->end_at,$ticket->created_at); | 95 | + $ticket->end_time = diffInHours($ticket->created_at,$ticket->end_at); |
| 95 | $project = $ticket->project; | 96 | $project = $ticket->project; |
| 96 | if ($project->wechat_switch && !$ticket->close_wechat) | 97 | if ($project->wechat_switch && !$ticket->close_wechat) |
| 97 | $project->pushWechatGroupMsg("工单(ID:{$ticket->id})已全部完成,请访问查看详情!"); | 98 | $project->pushWechatGroupMsg("工单(ID:{$ticket->id})已全部完成,请访问查看详情!"); |
-
请 注册 或 登录 后发表评论