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作者 lyh
提交 d117592b244b23de81cb12df1da6c654c4205b5b 1 个父辈 f6acd927

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正在显示 1 个修改的文件 包含 10 行增加 和 8 行删除
... ... @@ -80,15 +80,15 @@ class TicketCount extends Command
$timeout_ratio = null;
$this->output('按人员统计：执行的人员名称/id：'.$item['name'].'/'.$item['manage_id']);
$ticketLogModel = new TicketLog();
$ticket_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1]);
$ticket_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'status'=>['!=',9]]);
//工单总时长
$timeCount = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1])->sum('end_time');
$complete_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]]);
$timeCount = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'status'=>['!=',9]])->sum('end_time');
$complete_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'status'=>['!=',9],'is_engineer'=>1,'end_at'=>['!=',null]]);
if(!empty($timeCount)){
$average_time = round($timeCount / $complete_num, 3);
}
//最快完成的时间
$fastest_time = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]])->min('end_time');
$fastest_time = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'status'=>['!=',9],'is_engineer'=>1,'end_at'=>['!=',null]])->min('end_time');
//最快完成时间
if(!$fastest_time){
$fastest_time = null;
... ... @@ -97,6 +97,7 @@ class TicketCount extends Command
$timeout_num = $ticketLogModel
->where('engineer_id', $item['manage_id'])
->where('is_engineer', 1)
->where('status','!=',9)
->where(function ($query) {
$query->where(function ($q) {
$q->whereNotNull('end_at')
... ... @@ -153,9 +154,9 @@ class TicketCount extends Command
$average_time = null;
$timeout_ratio = null;
$this->output('组统计：执行的组/id：'.$item['name'].'/'.$item['id']);
$manageIdArr = $manageHrModel->selectField(['belong_group'=>$item['id'],'status'=>1,'dept_id'=>1],'manage_id');
$ticket_num = $ticketLogModel->counts(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1]);
$timeCount = $ticketLogModel->formatQuery(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1])->sum('end_time');
$manageIdArr = $manageHrModel->selectField(['belong_group'=>$item['id'],'status'=>['!=',9],'status'=>1,'dept_id'=>1],'manage_id');
$ticket_num = $ticketLogModel->counts(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1,'status'=>['!=',9]]);
$timeCount = $ticketLogModel->formatQuery(['engineer_id'=>['in',$manageIdArr],'status'=>['!=',9],'is_engineer'=>1])->sum('end_time');
if(!empty($timeCount)){
$average_time = round($timeCount / $ticket_num, 3);
}
... ... @@ -163,6 +164,7 @@ class TicketCount extends Command
$timeout_num = $ticketLogModel
->whereIn('engineer_id', $manageIdArr)
->where('is_engineer', 1)
->where('status','!=',9)//排除掉作废工单
->where(function ($query) {
$query->where(function ($q) {
$q->whereNotNull('end_at')
... ... @@ -223,7 +225,7 @@ class TicketCount extends Command
)
->groupBy('p.project_cate')
->pluck('ticket_count', 'project_cate');
$timeout_num = $ticketModel
$timeout_num = $ticketModel->where('status','!=',9)
->where(function ($query) {
$query->where(function ($q) {
$q->whereNotNull('end_at')
... ...