超过120小时未处理的工单

@@ -141,6 +141,113 @@ class AsideTicketController extends BaseController
     }
     }
 
 
     /**
     /**
+     * @remark :列表数据
+     * @name   :lists
+     * @author :lyh
+     * @method :post
+     * @time   :2025/9/1 16:45
+     */
+    public function lists(AsideTicketListRequest $request)
+    {
+        $validated = $request->validated();
+        $ticketsModel = new Tickets();
+        $query = $ticketsModel->leftJoin('gl_ticket_projects', 'gl_ticket_projects.id', '=', 'gl_tickets.project_id')
+            ->leftJoin('gl_ticket_logs', 'gl_ticket_logs.ticket_id', '=', 'gl_tickets.id')
+            ->select([
+                'gl_tickets.*',
+                'gl_ticket_projects.title as project_title',
+                'gl_ticket_projects.company_name as project_company',
+                'gl_ticket_projects.status as project_status',
+                'gl_ticket_projects.project_cate as project_cate',
+            ])
+            ->distinct(); // 避免多条 logs 时数据重复
+
+        // 工程师过滤
+        if (!empty($validated['engineer_id'])) {
+            $engineerId = $validated['engineer_id'];
+            $query->where(function ($q) use ($engineerId) {
+                $q->where('gl_tickets.submit_user_id', $engineerId)
+                    ->orWhere('gl_ticket_logs.engineer_id', $engineerId);
+            });
+        }
+        // project_id 过滤
+        if ($request->filled('project_id')) {
+            $query->where('gl_ticket_projects.uuid', $request->input('project_id'));
+        }
+        // status 过滤
+        if ($request->filled('status')) {
+            $status = $request->input('status');
+            if ($status == -1) {
+                $newTime = now()->subHours(120);
+                $query->where('gl_tickets.status', 0)
+                    ->where('gl_tickets.plan_end_at', '<', $newTime);
+            } else {
+                $query->where('gl_tickets.status', $status);
+            }
+        }
+        // timeout 过滤
+        if ($request->filled('timeout')) {
+            $timeout = (int)$request->input('timeout');
+            switch ($timeout) {
+                case 1: $newTime = now()->subHours(24); break;
+                case 2: $newTime = now()->subHours(48); break;
+                case 3: $newTime = now()->subHours(72); break;
+                default: $newTime = now(); break;
+            }
+            $query->where('gl_tickets.status', 0)
+                ->where('gl_tickets.plan_end_at', '<', $newTime);
+        }
+        // star 过滤
+        if ($request->filled('star')) {
+            $query->where('gl_tickets.star', $request->input('star'));
+        }
+        // search 模糊搜索
+        if ($request->filled('search')) {
+            $search = $request->input('search');
+            $query->where(function ($q) use ($search) {
+                $q->where('gl_tickets.title', 'like', "%$search%")
+                    ->orWhere('gl_ticket_projects.title', 'like', "%$search%")
+                    ->orWhere('gl_ticket_projects.company_name', 'like', "%$search%");
+            });
+        }
+        // project_status
+        if ($request->filled('project_status')) {
+            $query->where('gl_ticket_projects.status', $request->input('project_status'));
+        }
+        // project_cate
+        if ($request->filled('project_cate')) {
+            $query->where('gl_ticket_projects.project_cate', $request->input('project_cate'));
+        }
+        // 部门搜索
+        if (!empty($this->param['dept_id'])) {
+            $manageHrModel = new ManageHr();
+            $manageIdArr = $manageHrModel->selectField(['dept_id'=>$this->param['dept_id'],'status'=>1],'manage_id');
+            $query->whereIn('gl_ticket_logs.engineer_id', $manageIdArr);
+        }
+        // 时间区间
+        if (!empty($this->param['start_at']) && !empty($this->param['end_at'])) {
+            $query->whereBetween('gl_tickets.created_at', [$this->param['start_at'], $this->param['end_at']]);
+        }
+        // 排序
+        $query->orderBy('gl_tickets.status', 'asc');
+        $sortField = $request->input('sort_field', 'gl_tickets.plan_end_at');
+        $sortOrder = strtolower($request->input('sort_order', 'asc'));
+        $query->orderBy($sortField, $sortOrder);
+        if ($sortField != 'gl_tickets.plan_end_at') {
+            $query->orderBy('gl_tickets.plan_end_at', 'asc');
+        }
+        // 分页 (建议用 simplePaginate 提速)
+        $lists = $query->simplePaginate($this->row, ['*'], 'page', $this->page);
+        // 计算超时小时数（也可以 SQL 里用 TIMESTAMPDIFF 算好）
+        foreach ($lists as $item) {
+            if ($item->status == 0 && $item->plan_end_at < now()) {
+                $item->plan_ent_time = diffInHours($item->plan_end_at, now());
+            }
+        }
+        $this->response('success', Code::SUCCESS, $lists);
+    }
+
+        /**
      * @param $search
      * @param $search
      * @return void
      * @return void
      * V5V6所有项目
      * V5V6所有项目