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@@ -9,12 +9,17 @@ |
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@@ -9,12 +9,17 @@ |
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namespace App\Console\Commands\Ticket;
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namespace App\Console\Commands\Ticket;
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12
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+use App\Models\Manage\BelongingGroup;
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12
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use App\Models\Manage\ManageHr;
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use App\Models\Manage\ManageHr;
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+use App\Models\Ticket\TicketDailyCount;
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+use App\Models\Ticket\TicketDailyDeptCount;
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use App\Models\Ticket\TicketDailyManageCount;
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use App\Models\Ticket\TicketDailyManageCount;
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use App\Models\WorkOrder\TicketLog;
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use App\Models\WorkOrder\TicketLog;
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use App\Models\WorkOrder\TicketProject;
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use App\Models\WorkOrder\TicketProject;
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use App\Models\WorkOrder\Tickets;
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use App\Models\WorkOrder\Tickets;
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use Illuminate\Console\Command;
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use Illuminate\Console\Command;
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+use Illuminate\Support\Carbon;
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+use Illuminate\Support\Facades\Log;
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class TicketCount extends Command
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class TicketCount extends Command
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{
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{
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@@ -32,6 +37,11 @@ class TicketCount extends Command |
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@@ -32,6 +37,11 @@ class TicketCount extends Command |
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*/
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*/
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protected $description = '日统计工单';
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protected $description = '日统计工单';
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+ public $belong = [
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+ 1 => [1,2,3,4,5,6,7,8,9],
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+ 2 => [10,11,12],
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+ ];
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+
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/**
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/**
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* @remark :统计脚本
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* @remark :统计脚本
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* @name :handle
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* @name :handle
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@@ -40,7 +50,16 @@ class TicketCount extends Command |
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@@ -40,7 +50,16 @@ class TicketCount extends Command |
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* @time :2025/8/7 17:45
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* @time :2025/8/7 17:45
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*/
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*/
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public function handle(){
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public function handle(){
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-
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+ $action = $this->argument('action');
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+ if($action == 'manage_action'){
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+ $this->manage_action();
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+ }
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+ if($action == 'dept_action'){
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+ $this->dept_action();
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+ }
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+ if($action == 'yesterday_daily_action'){
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+ $this->yesterday_daily_action();
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+ }
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}
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}
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/**
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/**
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@@ -56,26 +75,132 @@ class TicketCount extends Command |
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@@ -56,26 +75,132 @@ class TicketCount extends Command |
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$date = date('Y-m-d');
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$date = date('Y-m-d');
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$ticketManageCountModel = new TicketDailyManageCount();
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$ticketManageCountModel = new TicketDailyManageCount();
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foreach ($manageList as $item){
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foreach ($manageList as $item){
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+ $this->output('按人员统计:执行的人员名称/id:'.$item['name'].'/'.$item['manage_id']);
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$ticketLogModel = new TicketLog();
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$ticketLogModel = new TicketLog();
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$ticket_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1]);
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$ticket_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1]);
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+ //工单总时长
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+ $timeCount = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1])->sum('end_time');
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+ $ticket_end_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]]);
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+ if(!empty($timeCount)){
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+ $average_time = round($timeCount / $ticket_end_num, 2);
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+ }
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+ //最快完成的时间
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+ $fastest_time = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]])->min('end_time');
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+ //超时工单数量
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+ $timeout_num = $ticketLogModel->counts(['end_at'=>null,'plan_end_at'=>['>',date('Y-m-d H:i:s')]]);
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+ $complete_num = $ticketLogModel->counts(['end_at'=>['!=',null]]);
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$data = [
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$data = [
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'date'=>$date,
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'date'=>$date,
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'manage_id'=>$item['id'],
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'manage_id'=>$item['id'],
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'manage_name'=>$item['name'],
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'manage_name'=>$item['name'],
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'ticket_num'=>$ticket_num,//工单总数量
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'ticket_num'=>$ticket_num,//工单总数量
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- 'average_time'=>'',//平均完成工单时长
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- 'fastest_time'=>'',//最快完成工单时间
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- 'timeout_num'=>'',//超时工单数量
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- 'complete_num'=>'',//完成工单数量
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+ 'average_time'=>$average_time ?? '',//平均完成工单时长
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+ 'fastest_time'=>$fastest_time,//最快完成工单时间
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+ 'timeout_num'=>$timeout_num,//超时工单数量
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+ 'complete_num'=>$complete_num,//完成工单数量
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];
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];
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//查询当前用户是否当日已有记录
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//查询当前用户是否当日已有记录
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$ticketManageInfo = $ticketManageCountModel->read(['date'=>$date,'manage_id'=>$item['id']],['id']);
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$ticketManageInfo = $ticketManageCountModel->read(['date'=>$date,'manage_id'=>$item['id']],['id']);
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if($ticketManageInfo === false){
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if($ticketManageInfo === false){
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//TODO::执行新增
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//TODO::执行新增
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-
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+ $ticketManageCountModel->addReturnId($data);
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}else{
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}else{
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//TODO::执行编辑
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//TODO::执行编辑
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+ $ticketManageCountModel->edit($data,['id'=>$ticketManageInfo['id']]);
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+ }
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+ }
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+ return true;
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+ }
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+
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+ /**
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+ * @remark :按技术组统计数据
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+ * @name :dept_action
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+ * @author :lyh
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+ * @method :post
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+ * @time :2025/8/8 11:48
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+ */
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+ public function dept_action(){
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+ $belongingGroupModel = new BelongingGroup();
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+ $groupList = $belongingGroupModel->list(['id'=>['in',[1,2,3,4,5,6,7,8,9]]],'id',['id','name']);
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+ $manageHrModel = new ManageHr();
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+ $ticketLogModel = new TicketLog();
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+ $ticketDailyDeptModel = new TicketDailyDeptCount();
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+ $date = date('Y-m-d');
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+ foreach ($groupList as $item){
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+ $this->output('组统计:执行的组/id:'.$item['name'].'/'.$item['id']);
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+ $manageIdArr = $manageHrModel->selectField(['belong_group'=>$item['id'],'status'=>1],'manage_id');
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+ $ticket_num = $ticketLogModel->counts(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1]);
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+ $timeCount = $ticketLogModel->formatQuery(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1])->sum('end_time');
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+ if(!empty($timeCount)){
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+ $average_time = round($timeCount / $ticket_num, 2);
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+ }
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+ $data = [
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+ 'date'=>$date,
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+ 'dept_id'=>$item['id'],
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+ 'dept_name'=>$item['name'],
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+ 'ticket_num'=>$ticket_num ?? 0,
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+ 'average_time'=>$average_time
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+ ];
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+ $deptInfo = $ticketDailyDeptModel->read(['date'=>$date,'dept_id'=>$item['id']],['id']);
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+ if($deptInfo === false){
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+ $ticketDailyDeptModel->addReturnId($data);
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+ }else{
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+ $ticketDailyDeptModel->edit($data,['id'=>$deptInfo['id']]);
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}
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}
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}
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}
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+ return true;
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+ }
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+
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+ /**
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+ * @remark :
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+ * @name :daily_action
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+ * @author :lyh
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+ * @method :post
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+ * @time :2025/8/8 14:33
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+ */
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+ public function yesterday_daily_action(){
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+ $ticketModel = new Tickets();
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+ $date = Carbon::yesterday()->toDateString(); // "2025-08-07"
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+ $ticket_num = $ticketModel->counts(['id'=>['!=',0]]);
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+ $time_end_num = $ticketModel->counts(['end_at'=>['!=',null]]);//已完成的工单
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+ $time_end_count = $ticketModel->formatQuery(['end_at'=>['!=',null]])->sum('end_time');//已完成工单时长
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+ if(!empty($time_end_count)){
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+ $average_time = round($time_end_count / $time_end_num, 2);
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+ }
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+ $add_num = $ticketModel->counts(['created_at'=>['between',[$date.' 00:00:00',$date.' 23:59:59']]]);
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+ $untreated_num = $ticketModel->counts(['end_at'=>null]);
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+ $processed_num = $ticketModel->counts(['end_at'=>['between',[$date.' 00:00:00',$date.' 23:59:59']]]);
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+ $submit_a_side = $ticketModel->formatQuery(['submit_side'=>1])->sum('submit_side');
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+ $submit_b_side = $ticketModel->formatQuery(['submit_side'=>2])->sum('submit_side');
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+ $data = [
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+ 'date' => $date,
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+ 'ticket_num'=>$ticket_num,
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+ 'add_num'=>$add_num,
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+ 'untreated_num'=>$untreated_num,
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+ 'processed_num'=>$processed_num,
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+ 'average_time'=>$average_time ?? '',
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+ 'source'=>json_encode(['a'=>$submit_a_side,'b'=>$submit_b_side],true),
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+ ];
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+ $ticketDailyModel = new TicketDailyCount();
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+ $ticketDailyInfo = $ticketDailyModel->read(['date'=>$date],['id']);
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+ if($ticketDailyInfo === false){
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+ $ticketDailyModel->addReturnId($data);
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+ }else{
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+ $ticketDailyModel->edit($data,['id'=>$ticketDailyInfo['id']]);
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+ }
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+ return true;
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+ }
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+
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+ /**
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+ * @remark :日志
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+ * @name :output
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+ * @author :lyh
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+ * @method :post
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+ * @time :2025/8/8 11:43
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+ */
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+ public function output($message)
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+ {
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+// Log::channel('ticket_log')->info($message);
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+ echo date('Y-m-d H:i:s') . ' ' . $message . PHP_EOL;
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}
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}
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} |
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} |