作者 李宇航

合并分支 'lyh-server' 到 'master'

超过120小时未处理的工单



查看合并请求 !2701
... ... @@ -22,7 +22,7 @@ class AsideTicketController extends BaseController
*
* @return \Illuminate\Http\Response
*/
public function indexs(AsideTicketListRequest $request)
public function index(AsideTicketListRequest $request)
{
$validated = $request->validated();
$query = Tickets::with([
... ... @@ -142,119 +142,6 @@ class AsideTicketController extends BaseController
$this->response('success', Code::SUCCESS, $lists);
}
public function index(AsideTicketListRequest $request)
{
$validated = $request->validated();
$query = Tickets::with([
'logs.engineer',
'project.pm',
'project.projectV6' // 根据实际字段替换
])
->when(!empty($validated['engineer_id']), function ($query) use ($validated) {
$engineerId = $validated['engineer_id'];
return $query->where(function ($q) use ($engineerId) {
$q->where('submit_user_id', $engineerId)
->orWhereHas('logs', function ($q1) use ($engineerId) {
$q1->where('engineer_id', $engineerId);
});
});
})
->when($request->input('project_id') !== null, function ($query) use ($request) {
$projectId = $request->input('project_id');
return $query->whereHas('project', function ($q) use ($projectId) {
$q->where('uuid', $projectId);
});
})
->when($request->input('status') !== null, function ($query) use ($request) {
$status = $request->input('status');
if ($status == '-1') {
$newTime = date("Y-m-d H:i:s", strtotime("-120 hours"));
return $query->where('status', 0)->where('plan_end_at','<',$newTime);
} else {
return $query->where('status', $status);
}
})
->when($request->input('timeout') !== null, function ($query) use ($request) {
$timeout = $request->input('timeout');
switch ($timeout) {
case 1: $newTime = date("Y-m-d H:i:s", strtotime("-24 hours")); break;
case 2: $newTime = date("Y-m-d H:i:s", strtotime("-48 hours")); break;
case 3: $newTime = date("Y-m-d H:i:s", strtotime("-72 hours")); break;
default: $newTime = date("Y-m-d H:i:s"); break;
}
return $query->where('status', 0)->where('plan_end_at','<',$newTime);
})
->when($request->input('star') !== null, function ($query) use ($request) {
return $query->where('star', $request->input('star'));
})
->when($request->input('search'), function ($query) use ($request) {
$search = $request->input('search');
return $query->where(function ($q) use ($search) {
$q->where('title', 'like', '%' . $search . '%')
->orWhereHas('project', function ($q1) use ($search) {
$q1->where('title', 'like', '%' . $search . '%')
->orWhere('company_name', 'like', '%' . $search . '%');
});
});
})
->when($request->input('project_status') !== null, function ($query) use ($request) {
return $query->whereHas('project', function ($q) use ($request) {
$q->where('status', $request->input('project_status'));
});
})
->when($request->input('project_cate') !== null, function ($query) use ($request) {
return $query->whereHas('project', function ($q) use ($request) {
$q->where('project_cate', $request->input('project_cate'));
});
});
// 用户部门搜索
if(isset($this->param['dept_id']) && !empty($this->param['dept_id'])){
$manageHrModel = new ManageHr();
$manageIdArr = $manageHrModel->selectField(['dept_id'=>$this->param['dept_id'],'status'=>1],'manage_id');
$query->whereHas('logs', function ($q) use ($manageIdArr) {
$q->whereIn('engineer_id', $manageIdArr);
});
}
if(!empty($this->param['start_at']) && !empty($this->param['end_at'])){
$query->whereBetween('created_at',[$this->param['start_at'],$this->param['end_at']]);
}
// 排序
$sortField = $request->input('sort_field', 'plan_end_at');
$sortOrder = strtolower($request->input('sort_order', 'asc'));
$query->orderBy('status', 'asc');
$query->orderBy($sortField, $sortOrder);
if ($sortField != 'plan_end_at') $query->orderBy('plan_end_at', 'asc');
// 先统计总条数
$total = (clone $query)->count();
// 再查询数据
$listsData = $query->offset(($this->page - 1) * $this->row)
->limit($this->row)
->get()
->toArray();
// 计算超时小时数
foreach ($listsData as $key => $item){
if($item['status'] == 0){
$end = date('Y-m-d H:i:s');
$start = $item['plan_end_at'];
if($start < $end){
$item['plan_ent_time'] = diffInHours($start,$end);
}
}
$listsData[$key] = $item;
}
// 还原分页结构
$lists = [
'total' => $total,
'per_page' => $this->row,
'current_page' => $this->page,
'last_page' => ceil($total / $this->row),
'list' => $listsData,
];
$this->response('success', Code::SUCCESS, $lists);
}
/**
* @param $search
* @return void
... ...