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<?php
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/**
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* @remark :
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* @name :TicketCount.php
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* @author :lyh
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* @method :post
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* @time :2025/8/7 17:42
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*/
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namespace App\Console\Commands\Ticket;
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use App\Models\Manage\BelongingGroup;
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use App\Models\Manage\ManageHr;
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use App\Models\Ticket\TicketDailyCount;
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use App\Models\Ticket\TicketDailyDeptCount;
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use App\Models\Ticket\TicketDailyManageCount;
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use App\Models\WorkOrder\TicketLog;
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use App\Models\WorkOrder\TicketProject;
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use App\Models\WorkOrder\Tickets;
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use Illuminate\Console\Command;
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use Illuminate\Support\Carbon;
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use Illuminate\Support\Facades\Log;
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class TicketCount extends Command
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{
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/**
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* The name and signature of the console command.
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*
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* @var string
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*/
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protected $signature = 'ticket_count {action}';
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/**
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* The console command description.
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*
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* @var string
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*/
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protected $description = '日统计工单';
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public $belong = [
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1 => [1,2,3,4,5,6,7,8,9],
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2 => [10,11,12],
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];
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/**
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* @remark :统计脚本
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* @name :handle
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* @author :lyh
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* @method :post
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* @time :2025/8/7 17:45
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*/
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public function handle(){
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$action = $this->argument('action');
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if($action == 'manage_action'){
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$this->manage_action();
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}
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if($action == 'dept_action'){
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$this->dept_action();
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}
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if($action == 'yesterday_daily_action'){
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$this->yesterday_daily_action();
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}
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}
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/**
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* @remark :按管理员统计（只统计技术组）
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* @name :manage_action
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* @author :lyh
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* @method :post
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* @time :2025/8/7 17:45
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*/
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public function manage_action(){
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$manageHrModel = new ManageHr();
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$manageList = $manageHrModel->list(['status'=>1,'dept_id'=>['in',[1,2]]],'id',['id','dept_id','manage_id','name','nickname']);
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$date = Carbon::yesterday()->toDateString(); // 昨日时间
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$ticketManageCountModel = new TicketDailyManageCount();
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foreach ($manageList as $item){
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$this->output('按人员统计：执行的人员名称/id：'.$item['name'].'/'.$item['manage_id']);
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$ticketLogModel = new TicketLog();
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$ticket_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1]);
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//工单总时长
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$timeCount = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1])->sum('end_time');
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$ticket_end_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]]);
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if(!empty($timeCount)){
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$average_time = round($timeCount / $ticket_end_num, 2);
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}
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//最快完成的时间
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$fastest_time = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]])->min('end_time');
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//超时工单数量
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$timeout_num = $ticketLogModel->counts(['end_at'=>null,'engineer_id'=>$item['manage_id'],'is_engineer'=>1,'plan_end_at'=>['>',date('Y-m-d H:i:s')]]);
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$complete_num = $ticketLogModel->counts(['end_at'=>['!=',null],'engineer_id'=>$item['manage_id'],'is_engineer'=>1]);
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$data = [
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'date'=>$date,
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'manage_id'=>$item['id'],
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'manage_name'=>$item['name'],
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'ticket_num'=>$ticket_num,//工单总数量
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'average_time'=>$average_time ?? '',//平均完成工单时长
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'fastest_time'=>$fastest_time,//最快完成工单时间
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'timeout_num'=>$timeout_num,//超时工单数量
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'complete_num'=>$complete_num,//完成工单数量
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'dept_id'=>$item['dept_id']
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];
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//查询当前用户是否当日已有记录
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$ticketManageInfo = $ticketManageCountModel->read(['date'=>$date,'manage_id'=>$item['id']],['id']);
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if($ticketManageInfo === false){
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//TODO::执行新增
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$ticketManageCountModel->addReturnId($data);
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}else{
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//TODO::执行编辑
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$ticketManageCountModel->edit($data,['id'=>$ticketManageInfo['id']]);
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}
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}
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return true;
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}
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/**
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* @remark :按技术组统计数据
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* @name :dept_action
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* @author :lyh
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* @method :post
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* @time :2025/8/8 11:48
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*/
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public function dept_action(){
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$belongingGroupModel = new BelongingGroup();
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$groupList = $belongingGroupModel->list(['id'=>['in',[1,2,3,4,5,6,7,8,9]]],'id',['id','name']);
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$manageHrModel = new ManageHr();
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$ticketLogModel = new TicketLog();
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$ticketDailyDeptModel = new TicketDailyDeptCount();
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$date = Carbon::yesterday()->toDateString(); // "2025-08-07"
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foreach ($groupList as $item){
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$this->output('组统计：执行的组/id：'.$item['name'].'/'.$item['id']);
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$manageIdArr = $manageHrModel->selectField(['belong_group'=>$item['id'],'status'=>1,'dept_id'=>1],'manage_id');
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$ticket_num = $ticketLogModel->counts(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1]);
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$timeCount = $ticketLogModel->formatQuery(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1])->sum('end_time');
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if(!empty($timeCount)){
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$average_time = round($timeCount / $ticket_num, 2);
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}
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$data = [
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'date'=>$date,
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'dept_id'=>$item['id'],
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'dept_name'=>$item['name'],
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'ticket_num'=>$ticket_num ?? 0,
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'average_time'=>$average_time ?? 0
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];
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$deptInfo = $ticketDailyDeptModel->read(['date'=>$date,'dept_id'=>$item['id']],['id']);
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if($deptInfo === false){
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$ticketDailyDeptModel->addReturnId($data);
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}else{
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$ticketDailyDeptModel->edit($data,['id'=>$deptInfo['id']]);
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}
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}
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return true;
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}
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/**
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* @remark :技术组所有工单记录
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* @name :daily_action
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* @author :lyh
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* @method :post
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* @time :2025/8/8 14:33
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*/
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public function yesterday_daily_action(){
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$ticketModel = new Tickets();
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$date = Carbon::yesterday()->toDateString(); // "2025-08-07"
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$ticket_num = $ticketModel->counts(['id'=>['!=',0]]);
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$time_end_num = $ticketModel->counts(['end_at'=>['!=',null]]);//已完成的工单
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$time_end_count = $ticketModel->formatQuery(['end_at'=>['!=',null]])->sum('end_time');//已完成工单时长
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if(!empty($time_end_count)){
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$average_time = round($time_end_count / $time_end_num, 2);
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}
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$add_num = $ticketModel->counts(['created_at'=>['between',[$date.' 00:00:00',$date.' 23:59:59']]]);
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$untreated_num = $ticketModel->counts(['end_at'=>null]);
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$processed_num = $ticketModel->counts(['end_at'=>['between',[$date.' 00:00:00',$date.' 23:59:59']]]);
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$submit_a_side = $ticketModel->formatQuery(['submit_side'=>1])->sum('submit_side');
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$submit_b_side = $ticketModel->formatQuery(['submit_side'=>2])->sum('submit_side');
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$data = [
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'date' => $date,
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'ticket_num'=>$ticket_num,
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'add_num'=>$add_num,
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'untreated_num'=>$untreated_num,
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'processed_num'=>$processed_num,
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'average_time'=>$average_time ?? '',
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'source'=>json_encode(['a'=>$submit_a_side,'b'=>$submit_b_side],true),
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];
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$ticketDailyModel = new TicketDailyCount();
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$ticketDailyInfo = $ticketDailyModel->read(['date'=>$date],['id']);
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if($ticketDailyInfo === false){
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$ticketDailyModel->addReturnId($data);
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}else{
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$ticketDailyModel->edit($data,['id'=>$ticketDailyInfo['id']]);
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}
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return true;
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}
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/**
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* @remark :日志
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* @name :output
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* @author :lyh
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* @method :post
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* @time :2025/8/8 11:43
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*/
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public function output($message)
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{
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// Log::channel('ticket_log')->info($message);
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echo date('Y-m-d H:i:s') . ' ' . $message . PHP_EOL;
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}
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} |
...
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