售后工单改版 上线测试

+<?php
+
+namespace App\Console\Commands\WorkOrder;
+
+use App\Models\Manage\Manage;
+use App\Models\Project\Project;
+use App\Models\WorkOrder\TicketProject;
+use Illuminate\Console\Command;
+use Illuminate\Support\Facades\Cache;
+use Illuminate\Support\Facades\Http;
+
+class FetchTicketProjects extends Command
+{
+    /**
+     * The name and signature of the console command.
+     *
+     * @var string
+     */
+    protected $signature = 'workorder:fetch-ticket-projects {version}';
+
+    /**
+     * The console command description.
+     *
+     * @var string
+     */
+    protected $description = '同步V5,V6的项目到 gl_ticket_projects 表';
+
+    /**
+     * Create a new command instance.
+     *
+     * @return void
+     */
+    public function __construct()
+    {
+        parent::__construct();
+    }
+
+    /**
+     * Execute the console command.
+     *
+     * @return int
+     */
+    public function handle()
+    {
+        $version = $this->argument('version');
+        if ($version == 'v5') {
+            $this->fetch_v5();
+        } elseif ($version == 'v6') {
+            $this->fetch_v6();
+        } else {
+            $this->error('Invalid action. Use "v5" or "v6".');
+            return 1;
+        }
+        return 0;
+    }
+
+
+    /**
+     * @return void
+     * 请求：https://www.quanqiusou.cn/extend_api/webs/globalso_all.php
+     */
+    public function fetch_v5()
+    {
+        # pm 项目经理  assm 售后服务经理
+        $response = Http::get('https://www.quanqiusou.cn/extend_api/webs/globalso_all.php');
+        if ($response->status() == 200) {
+            $items = $response->json();
+            foreach ($items as $item) {
+                # V5: 版本号+postid
+                $uuid = md5("V5{$item['postid']}");
+                $project = TicketProject::where('uuid', $uuid)->first();
+
+                $item['pm'] = $item['pm'] == '未安排' ? '杨长远' : $item['pm'];
+                $item['assm'] = $item['assm'] == '未安排' ? '杨长远' : $item['assm'];
+
+                // 如果 $item['cate'] 包含”推广“字符，则$engineer_name = $item['assm']
+                $engineer_name = (strpos($item['cate'], '推广') !== false) ? $item['assm'] : $item['pm'];
+
+                $fields = [
+                    'post_id'        => $item['postid'],
+                    'company_name'   => $item['company'],
+                    'title'          => $item['title'],
+                    'engineer_id'   => Manage::where('name', $engineer_name)->value('id') ?? 0,
+                    'website'        => $item['main_url'] ?? '',
+                ];
+                if (!$project) {
+                    $new = new TicketProject();
+                    $new->uuid = $uuid;
+                    $new->version = 5;
+                    $new->table_id = 0;
+                    foreach ($fields as $k => $v) {
+                        $new->$k = $v;
+                    }
+                    $new->save();
+                } else {
+                    $changed = false;
+                    foreach ($fields as $k => $v) {
+                        if ($project->$k != $v) {
+                            $project->$k = $v;
+                            $changed = true;
+                        }
+                    }
+                    if ($changed) {
+                        $project->save();
+                    }
+                }
+                echo "V5: {$item['postid']} - {$item['title']} - {$item['company']} - {$item['main_url']}\n";
+            }
+        }
+    }
+
+    /**
+     * @return void
+     * 1. 按照ID升序查询 gl_project 表 limit 10
+     * 2。同步到 TicketProject 后，redis 缓存 ID
+     */
+    public function  fetch_v6()
+    {
+        while (true) {
+            try {
+                $lastid = Cache::store('redis')->get('fetch_v6_lastid', 0);
+                $items = Project::where('id', '>', intval($lastid))
+                    ->orderBy('id', 'asc')
+                    ->limit(10)
+                    ->get();
+                if ($items->isEmpty()) {
+                    echo "not found items \n";
+                    break;
+                }
+                foreach ($items as $item) {
+                    $uuid = md5("V5{$item->id}");
+                    $project = TicketProject::where('uuid', $uuid)->first();
+                    if (!$project) {
+                        $project = new TicketProject();
+                        $project->uuid = $uuid;
+                        $project->post_id = $item->post_id;
+                        $project->version = 6;
+                        $project->table_id = $item->id;
+                        $project->save();
+                        Cache::store('redis')->put('fetch_v6_lastid', $item->id);
+                    }
+                    echo "V6: {$item->company}\n";
+                }
+            }catch (\Exception $exception) {
+                echo $exception;
+                break;
+            }
+        }
+
+    }
+}

+<?php
+
+namespace App\Http\Controllers\Api\WorkOrder;
+
+use App\Http\Controllers\Api\BaseController;
+use App\Http\Requests\Api\WorkOrder\TicketStoreRequest;
+use App\Models\WorkOrder\TicketLog;
+use App\Models\WorkOrder\TicketProject;
+use App\Models\WorkOrder\Tickets;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\DB;
+
+class TicketController extends BaseController
+{
+    /**
+     * Display a listing of the resource.
+     *
+     * @return \Illuminate\Http\Response
+     */
+    public function index($project_id, Request $request)
+    {
+        $project = TicketProject::where('uuid', $project_id)->first();
+        if (!$project) return $this->error('未找到项目', 404);
+        $page = (int)$request->input('page', 1);
+        $size = (int)$request->input('size', 10);
+
+        $tickets = Tickets::with([
+            'project.projectV6:id,company,version',
+            'logs.engineer:id,name',
+        ])
+            ->where('project_id', $project->id)
+            ->orderBy('id', 'desc')
+            ->paginate($size, ['*'], 'page', $page);
+        return response()->json(['data' => $tickets]);
+    }
+
+    /**
+     * Store a newly created resource in storage.
+     *
+     * @param  \Illuminate\Http\Request  $request
+     * @return \Illuminate\Http\Response
+     * B端用户在企微群里提交工单
+     */
+    public function store($project_id, TicketStoreRequest $request)
+    {
+        $request->validated();
+        $project = TicketProject::where('uuid', $project_id)->first();
+        if (!$project) return $this->error('未找到项目', 404);
+        if ($project->version == 6){
+            if ($project->project->projectV6->delete_status) return $this->error('该项目已被删除', 400);
+            if ($project->project->projectV6->extend_type == 5) return $this->error('未续费', 400);
+            if ($project->project->projectV6->type == 8) return $this->error('项目已归档', 400);
+            if ($project->project->projectV6->site_status == 1) return  $this->error('站点已关闭', 400);
+        }
+        $result = DB::transaction(function () use ($request, $project) {
+            $ticket = new Tickets();
+            $ticket->project_id = $project->id;
+            $ticket->title = $request->input('title');
+            $ticket->content = $request->input('content');
+            // $files = [NULL]
+            $files = $request->input('files');
+            if (empty($files) || (is_array($files) && count(array_filter($files, function($v){ return !is_null($v); })) === 0)) {
+                $ticket->files = null;
+            } else {
+                $ticket->files = json_encode($files);
+            }
+            $ticket->submit_side = 2; // 2 for B-side submission
+            $ticket->submit_username = $request->input('submit_username');
+            $ticket->save();
+            $log = new TicketLog();
+            if ($project->version == 5){
+                # V5
+                $log->engineer_id = $project->engineer_id;
+            }else{
+                # V6 的项目
+                if ($project->projectV6->type == 3){
+                    // 项目类型是优化推广，项目负责人找优化
+                    $seo = $project->projectV6->deploy_optimize;
+                    $log->engineer_id = $seo->manager_mid ?? $seo->optimist_mid ?? 0;
+                }else{
+                    // 非优化推广项目，项目负责人找技术组长
+                    $build = $project->projectV6->deploy_build;
+                    $log->engineer_id = $build->leader_mid ?? 0;
+                }
+            }
+            $ticket->logs()->save($log);
+            return $ticket;
+        });
+        return response()->json(['data' => $result]);
+    }
+
+    /**
+     * Display the specified resource.
+     *
+     * @param  int  $id
+     * @return \Illuminate\Http\Response
+     */
+    public function show($project_id, $id)
+    {
+        $ticket = Tickets::with([
+            'logs.engineer:id,name',
+            'project.projectV6:id,company',
+        ])
+        ->find($id);
+
+        if (!$ticket) return $this->error('工单未找到', 404);
+
+        if ($ticket->project->uuid !== $project_id) return $this->error('无权限查看该工单', 403);
+
+        if ($ticket->project->version == 6){
+            if ($ticket->project->projectV6->delete_status) return $this->error('该项目已被删除', 400);
+            if ($ticket->project->projectV6->extend_type == 5) return $this->error('未续费', 400);
+            if ($ticket->project->projectV6->type == 8) return $this->error('项目已归档', 400);
+            if ($ticket->project->projectV6->site_status == 1) return  $this->error('站点已关闭', 400);
+        }
+        return response()->json(['data' => $ticket]);
+    }
+
+    /**
+     * Update the specified resource in storage.
+     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  int  $id
+     * @return \Illuminate\Http\Response
+     */
+    public function update(Request $request, $id)
+    {
+        //
+    }
+
+    /**
+     * Remove the specified resource from storage.
+     *
+     * @param  int  $id
+     * @return \Illuminate\Http\Response
+     */
+    public function destroy($id)
+    {
+        //
+    }
+}

+<?php
+
+namespace App\Http\Controllers\Aside\WorkOrder;
+
+use App\Enums\Common\Code;
+use App\Http\Controllers\Aside\BaseController;
+use App\Http\Requests\Aside\WorkOrder\AsideTicketStoreRequest;
+use App\Http\Requests\Aside\WorkOrder\AsideTicketListRequest;
+use App\Http\Requests\Aside\WorkOrder\AsideTicketLogUpdateRequest;
+use App\Http\Requests\Aside\WorkOrder\AsideTicketUpdateRequest;
+use App\Models\WorkOrder\TicketLog;
+use App\Models\WorkOrder\TicketProject;
+use App\Models\WorkOrder\Tickets;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\DB;
+
+class AsideTicketController extends BaseController
+{
+    /**
+     * Display a listing of the resource.
+     *
+     * @return \Illuminate\Http\Response
+     */
+    public function index(AsideTicketListRequest $request)
+    {
+        /**
+         * 1. 超管看所有工单
+         * 2. 其他查看和自己有关的工单
+         */
+        $lists = TicketLog::with([
+            'ticket.project.projectV6:id,company,title',
+            'ticket.logs.engineer:id,name',
+        ])
+            ->when($this, function ($query) {
+                $role = $this->manage['role'];
+                // 超管 role = 1
+                if ($role == 1) {
+                    return $query;
+                }
+                // 其他角色查自己参与的工单
+                return $query->where('engineer_id', $this->manage['id']);
+            })
+            ->when($request->input('project_id') !== null, function ($query) use ($request) {
+                // project_id 查 gl_ticket_projects.uuid
+                return $query->whereHas('ticket.project', function ($q) use ($request) {
+                    $q->where('uuid', $request->input('project_id'));
+                });
+            })
+            ->when($request->input('status') !== null, function ($query) use ($request) {
+                // status 查 gl_tickets.status
+                return $query->whereHas('ticket', function ($q) use ($request) {
+                    $q->where('status', $request->input('status'));
+                });
+            })
+            ->when($request->input('search'), function ($query) use ($request) {
+                // search 查 gl_tickets.title 或 gl_ticket_projects.title 或 gl_ticket_projects.company_name
+                $search = $request->input('search');
+                $query->where(function ($q) use ($search) {
+                    $q->whereHas('ticket', function ($q1) use ($search) {
+                        $q1->where('title', 'like', '%' . $search . '%');
+                    })
+                    ->orWhereHas('ticket.project', function ($q2) use ($search) {
+                        $q2->where('title', 'like', '%' . $search . '%')
+                           ->orWhere('company_name', 'like', '%' . $search . '%');
+                    });
+                });
+            })
+            ->orderBy('id', 'desc')
+            ->paginate($this->row, ['*'], 'page', $this->page);
+        $this->response('success', Code::SUCCESS, $lists);
+    }
+
+    public function getProjects($search)
+    {
+        $projects = TicketProject::with([
+            'projectV6:id,company,title',
+        ])
+            ->where(function ($query) use ($search) {
+                $query->where('title', 'like', '%' . $search . '%')
+                    ->orWhere('company_name', 'like', '%' . $search . '%')
+                    ->orWhereHas('projectV6', function ($q) use ($search) {
+                        $q->where('company', 'like', '%' . $search . '%')
+                          ->orWhere('title', 'like', '%' . $search . '%');
+                    });
+            })
+            ->get();
+        $this->response('success', Code::SUCCESS, $projects);
+    }
+
+    /**
+     * Store a newly created resource in storage.
+     *
+     * @param  \Illuminate\Http\Request  $request
+     * @return \Illuminate\Http\Response
+     */
+    public function store(AsideTicketStoreRequest $request)
+    {
+        $request->validated();
+        $project = TicketProject::where('uuid', $request->input('project_id'))->first();
+        if ($project->version == 6){
+            if ($project->projectV6->delete_status) $this->response('该项目已被删除', Code::USER_MODEL_NOTFOUND_ERROE);
+            if ($project->projectV6->extend_type == 5) $this->response('未续费', Code::USER_MODEL_NOTFOUND_ERROE);
+            if ($project->projectV6->type == 8) $this->response('项目已归档', Code::USER_MODEL_NOTFOUND_ERROE);
+            if ($project->projectV6->site_status == 1) $this->response('站点已关闭', Code::USER_MODEL_NOTFOUND_ERROE);
+        }
+        $result = DB::transaction(function () use ($request, $project) {
+            $ticket = new Tickets();
+            $ticket->project_id = $project->id;
+            $ticket->title = $request->input('title');
+            $ticket->content = $request->input('content');
+            // $files = [NULL]
+            $files = $request->input('files');
+            if (empty($files) || (is_array($files) && count(array_filter($files, function($v){ return !is_null($v); })) === 0)) {
+                $ticket->files = null;
+            } else {
+                $ticket->files = json_encode($files);
+            }
+            $ticket->submit_side = 1; // 1 for A-side submission
+            $ticket->submit_user_id = $this->manage['id'];
+            $ticket->submit_username = $this->manage['name'];
+            $ticket->save();
+            // A 端提工单，都是针对客户提的需求等开发任务；比如翻译，修改页面等。。。
+            foreach ($request->input('engineer_ids', []) as $engineer_id) {
+                $log = new TicketLog();
+                $log->engineer_id = $engineer_id;
+                $ticket->logs()->save($log);
+            }
+            return $ticket;
+        });
+        $this->response('success', Code::SUCCESS, $result->toArray());
+    }
+
+    /**
+     * Display the specified resource.
+     *
+     * @param  int  $id
+     * @return \Illuminate\Http\Response
+     */
+    public function show($id)
+    {
+        $ticket = Tickets::with([
+            'logs.engineer',
+            'project.projectV6:id,company,title',
+        ])->find($id);
+
+        if (!$ticket) $this->response('工单不存在', Code::USER_MODEL_NOTFOUND_ERROE);
+
+        if ($this->manage['role'] != 1
+            && $ticket->submit_user_id != $this->manage['id']
+            && $ticket->logs()->where('engineer_id', $this->manage['id'])->count() == 0)
+            // 只能查看自己的工单
+            $this->response('没有权限查看该工单', Code::USER_PERMISSION_ERROE);
+
+        // TODO 判断是否有查看工单详情权限，待添加
+        $this->response('success', Code::SUCCESS, $ticket->toArray());
+    }
+
+    /**
+     * A端修改工单
+     * 1. 邀请协同的同事
+     * 2. 审核工单
+     */
+    public function update(AsideTicketUpdateRequest $request, $id)
+    {
+        $request->validated();
+        $ticket = Tickets::find($id);
+        if (!$ticket) $this->response('工单不存在', Code::USER_MODEL_NOTFOUND_ERROE);
+        // 检测修改权限
+        if ($ticket->submit_side == 1 && $ticket->submit_user_id != $this->manage['id']) {
+            // A端提交的工单，只有提交人可以修改
+            $this->response('没有权限操作该工单', Code::USER_PERMISSION_ERROE);
+        } elseif ($ticket->submit_side == 2)
+        {
+            // B端提交的工单，只有第一对接人可以修改
+            $log = $ticket->logs()->first();
+            if ($log->engineer_id != $this->manage['id'])
+                $this->response('没有权限操作该工单', Code::USER_PERMISSION_ERROE);
+        }
+
+        // 开始修改
+        $result = DB::transaction(function () use ($request, $ticket) {
+            if ($request->input('engineer_ids'))
+            {
+                // 有邀请工程师协同处理
+                foreach ($request->input('engineer_ids') as $engineer_id)
+                {
+                    try {
+                        // 利用唯一索引去重
+                        $new_log = new TicketLog();
+                        $new_log->engineer_id = $engineer_id;
+                        $ticket->logs()->save($new_log);
+                    }catch (\Exception $exception){}
+                }
+            }
+
+            $ticket->reply = $request->input('reply', null);
+            $ticket->status = $request->input('status', $ticket->status);
+            $ticket->save();
+            if ($ticket->status == Tickets::STATUS_COMPLETED)
+            {
+                // 完成工单，把子任务里面未完成的工单改为完成
+                $ticket->end_at = now();
+                $ticket->logs()->where('status', '<', TicketLog::STATUS_COMPLETED)
+                    ->update(['status' => TicketLog::STATUS_COMPLETED, 'end_at' => now()]);
+            }
+            return $ticket;
+        });
+        $this->response('success', Code::SUCCESS, $result->toArray());
+    }
+
+    /**
+     * Remove the specified resource from storage.
+     *
+     * @param  int  $id
+     * @return \Illuminate\Http\Response
+     */
+    public function destroy($id)
+    {
+        //
+    }
+}

+<?php
+
+namespace App\Http\Controllers\Aside\WorkOrder;
+
+use App\Enums\Common\Code;
+use App\Http\Controllers\Aside\BaseController;
+use App\Http\Requests\Aside\WorkOrder\AsideTicketLogUpdateRequest;
+use App\Models\WorkOrder\TicketLog;
+use App\Models\WorkOrder\Tickets;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\DB;
+
+class AsideTicketLogController extends BaseController
+{
+    /**
+     * Display a listing of the resource.
+     *
+     * @return \Illuminate\Http\Response
+     */
+    public function index()
+    {
+        //
+    }
+
+    /**
+     * Store a newly created resource in storage.
+     *
+     * @param  \Illuminate\Http\Request  $request
+     * @return \Illuminate\Http\Response
+     */
+    public function store(Request $request)
+    {
+        //
+    }
+
+    /**
+     * Display the specified resource.
+     *
+     * @param  int  $id
+     * @return \Illuminate\Http\Response
+     */
+    public function show($id)
+    {
+        //
+    }
+
+    /**
+     * A 端完结工单任务
+     */
+    public function update(AsideTicketLogUpdateRequest $request, $id)
+    {
+        $log = TicketLog::find($id);  // 拆分的子工单
+        if (!$log) {
+            $this->response('工单不存在', Code::USER_MODEL_NOTFOUND_ERROE);
+        }
+        if ($log->engineer_id != $this->manage['id']) {
+            // 只能操作自己的工单
+            $this->response('没有权限操作该工单', Code::USER_PERMISSION_ERROE);
+        }
+        if ($log->status >= TicketLog::STATUS_COMPLETED) {
+            // 已经完成的工单不能再操作
+            $this->response('工单已完成，不能再操作', Code::USER_PERMISSION_ERROE);
+        }
+        $ticket = $log->ticket;
+        $result = DB::transaction(function () use ($request, $ticket, $log) {
+            if ($request->input('status') !== null)
+            {
+                $log->status = $request->input('status');
+                if ($log->status >= TicketLog::STATUS_COMPLETED)
+                {
+                    // 我的工单标记为已完成
+                    $log->status = $request->input('status');
+                    $log->end_at = now();
+                }
+            }
+            $log->save();
+            // 是否有未完成的子任务
+            $pending = $ticket->logs()
+                ->where('status', '<', TicketLog::STATUS_COMPLETED)
+                ->count();
+            if ($pending)
+            {
+                $ticket->status = Tickets::STATUS_PROCESSING;
+            }else
+            {
+                $ticket->status = Tickets::STATUS_COMPLETED;
+                // 如果所有子任务都完成了，则将工单状态改为已完成
+                $ticket->end_at = now();
+            }
+            $ticket->save();
+            return $log;
+        });
+        $this->response('success', Code::SUCCESS, $result->toArray());
+
+    }
+
+    /**
+     * Remove the specified resource from storage.
+     *
+     * @param  int  $id
+     * @return \Illuminate\Http\Response
+     */
+    public function destroy($id)
+    {
+        //
+    }
+}

+<?php
+
+namespace App\Http\Requests\Api\WorkOrder;
+
+use Illuminate\Foundation\Http\FormRequest;
+
+class TicketStoreRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     *
+     * @return bool
+     */
+    public function authorize()
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array
+     */
+    public function rules()
+    {
+        return [
+            'title' => 'required|string',
+            'content' => 'required|string',
+            'files' => 'nullable|array',
+            'submit_username' => 'required|string',
+        ];
+    }
+}

+<?php
+
+namespace App\Http\Requests\Aside\WorkOrder;
+
+use Illuminate\Foundation\Http\FormRequest;
+
+class AsideTicketListRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     *
+     * @return bool
+     */
+    public function authorize()
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array
+     */
+    public function rules()
+    {
+        return [
+            'project_id' => 'nullable|string', // 产品ID
+            'status' => 'nullable|in:0,1,2,3|integer',
+            'search' => 'nullable|string', // 搜索关键词
+            'page' => 'nullable|integer',
+            'size' => 'nullable|integer',
+        ];
+    }
+}

+<?php
+
+namespace App\Http\Requests\Aside\WorkOrder;
+
+use Illuminate\Foundation\Http\FormRequest;
+
+class AsideTicketLogUpdateRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     *
+     * @return bool
+     */
+    public function authorize()
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array
+     */
+    public function rules()
+    {
+        return [
+            'status' => 'required|in:0,1,2,3|integer',
+            'reply' => 'nullable|string',
+        ];
+    }
+}

+<?php
+
+namespace App\Http\Requests\Aside\WorkOrder;
+
+use Illuminate\Foundation\Http\FormRequest;
+
+class AsideTicketStoreRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     *
+     * @return bool
+     */
+    public function authorize()
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array
+     */
+    public function rules()
+    {
+        return [
+            'project_id' => 'required|exists:gl_ticket_projects,uuid',
+            'title' => 'required|string',
+            'content' => 'required|string',
+            'files' => 'nullable|array',
+            'engineer_ids' => 'array',
+        ];
+    }
+}

+<?php
+
+namespace App\Http\Requests\Aside\WorkOrder;
+
+use Illuminate\Foundation\Http\FormRequest;
+
+class AsideTicketUpdateRequest extends FormRequest
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     *
+     * @return bool
+     */
+    public function authorize()
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array
+     */
+    public function rules()
+    {
+        return [
+            'status' => 'nullable|in:0,1,2,3|integer',
+            'reply' => 'nullable|string',
+            'engineer_ids' => 'nullable|array',
+        ];
+    }
+}

+<?php
+
+namespace App\Models\WorkOrder;
+
+use App\Models\Manage\Manage;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+
+class TicketLog extends Model
+{
+    use HasFactory;
+
+    protected $table = 'gl_ticket_logs';
+
+    const STATUS_PEDDING = 0; // 待处理
+    const STATUS_PROCESSING = 1; // 处理中
+    const STATUS_COMPLETED = 2; // 已完成
+    const STATUS_CLOSED = 3; // 已关闭
+
+    public function engineer()
+    {
+        return $this->belongsTo(Manage::class, 'engineer_id', 'id')
+            ->select(['id', 'name']);
+    }
+
+    public function ticket()
+    {
+        return $this->belongsTo(Tickets::class, 'ticket_id', 'id');
+    }
+
+}

+<?php
+
+namespace App\Models\WorkOrder;
+
+use App\Models\Manage\Manage;
+use App\Models\Project\Project;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+
+class TicketProject extends Model
+{
+    use HasFactory;
+
+    protected $table = 'gl_ticket_projects';
+
+    public function projectV6()
+    {
+        return $this->hasOne(Project::class, 'id', 'table_id')
+            ->where('version', 6);
+    }
+
+}

+<?php
+
+namespace App\Models\WorkOrder;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+
+class Tickets extends Model
+{
+    use HasFactory;
+
+    protected $table = 'gl_tickets';
+
+    const STATUS_PEDDING = 0; // 待处理
+    const STATUS_PROCESSING = 1; // 处理中
+    const STATUS_COMPLETED = 2; // 已完成
+    const STATUS_CLOSED = 3; // 已关闭
+
+    /**
+     * @return void
+     * 关联的工单日志
+     */
+    public function logs()
+    {
+        return $this->hasMany(TicketLog::class, 'ticket_id', 'id');
+    }
+
+    /**
+     * 关联项目
+     */
+    public function project()
+    {
+        return $this->belongsTo(TicketProject::class, 'project_id', 'id');
+    }
+}

+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+class CreateTicketProjectsTable extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+    public function up()
+    {
+        Schema::create('gl_ticket_projects', function (Blueprint $table) {
+            $table->id();
+            $table->integer('post_id')->index();
+            $table->integer('version')->default(5)->comment('版本号: 5, 6');
+            $table->integer('table_id')->index()->comment('来源表ID');
+            $table->string('uuid', 32)->unique()->comment('项目链接唯一标识符');
+            $table->string('company_name')->nullable()->index()->comment('公司名称');
+            $table->string('title')->nullable()->index()->comment('项目标题');
+            $table->bigInteger('engineer_id')->default(0)->index()->comment('V5项目的第一负责人 gl_manage 表ID');
+            $table->string('website')->nullable()->index()->comment('站点域名');
+            $table->timestamps();
+        });
+        \Illuminate\Support\Facades\DB::statement("ALTER TABLE `gl_ticket_projects` comment '售后工单项目整合表V5，V6'");
+    }
+
+    /**
+     * Reverse the migrations.
+     *
+     * @return void
+     */
+    public function down()
+    {
+        Schema::dropIfExists('gl_ticket_projects');
+    }
+}

+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+class CreateTicketsTable extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+    public function up()
+    {
+        Schema::create('gl_tickets', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('project_id')->constrained('gl_ticket_projects')->onDelete('cascade')->comment('项目ID');
+            $table->string('title')->nullable()->comment('工单类型,工单标题');
+            $table->longText('content')->comment('工单图文描述');
+            $table->json('files')->nullable()->comment('附件');
+            $table->integer('status')->index()->default(0)->comment('工单状态，0:待处理, 1:处理中，2:已完成, 3:已关闭');
+            $table->integer('submit_side')->default(1)->index()->comment('提交方，1: A端, 2: B端');
+            $table->string('submit_username')->nullable()->comment('提交人姓名，B端在企微群提交时，留个姓名即可');
+            $table->integer('submit_user_id')->default(0)->index()->comment('A端提交时，提交人 gl_manage ID');
+            $table->timestamp('end_at')->nullable()->comment('结束时间，工单状态为已完成或已关闭时有值');
+            $table->longText('reply')->nullable()->comment('回复内容，审核意见，可以为空');
+            $table->timestamps();
+        });
+        \Illuminate\Support\Facades\DB::statement("ALTER TABLE `gl_tickets` comment '工单表，注意：B端，A端都会提工单'");
+    }
+
+    /**
+     * Reverse the migrations.
+     *
+     * @return void
+     */
+    public function down()
+    {
+        Schema::dropIfExists('gl_tickets');
+    }
+}

+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+class CreateTicketLogsTable extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+    public function up()
+    {
+        Schema::create('gl_ticket_logs', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('ticket_id')->constrained('gl_tickets')->onDelete('cascade')->comment('工单ID');
+            $table->unsignedInteger('engineer_id')->comment('处理人 gl_manage ID');
+            $table->foreign('engineer_id')->references('id')->on('gl_manage')->onDelete('cascade');
+            $table->longText('reply')->nullable()->comment('回复内容可以为空');
+            $table->integer('status')->default(0)->index()->comment('工单状态，0:待处理, 1:处理中，2:已完成, 3:已关闭');
+            $table->boolean('ding')->default(false)->index()->comment('钉钉通知');
+            $table->timestamp('end_at')->nullable()->comment('结束时间，工单状态为已完成或已关闭时有值');
+            $table->unique(['ticket_id', 'engineer_id'], 'ticket_engineer_unique');  # 唯一索引，防止同一工单被同一人多次操作，同一工单，可以多人协作
+            $table->timestamps();
+        });
+        \Illuminate\Support\Facades\DB::statement("ALTER TABLE `gl_ticket_logs` comment '工单操作日志表，记录工单的分配处理任务等'");
+    }
+
+    /**
+     * Reverse the migrations.
+     *
+     * @return void
+     */
+    public function down()
+    {
+        Schema::dropIfExists('gl_ticket_logs');
+    }
+}

@@ -76,3 +76,10 @@ Route::get('/get_manage_by_domain', [\App\Http\Controllers\Api\PrivateController
 
 // 获取信息通过商户号
 Route::any('/get_project_by_mch_id', [\App\Http\Controllers\Api\PrivateController::class, 'getProjectByMchId']);
+
+// B端，渠道在企微群操作-售后工单
+Route::prefix('tickets')->group(function () {
+    Route::get('/{project_id}', [\App\Http\Controllers\Api\WorkOrder\TicketController::class, 'index'])->summary('B端，渠道-工单列表')->name('tickets.list');
+    Route::post('/{project_id}', [\App\Http\Controllers\Api\WorkOrder\TicketController::class, 'store'])->summary('B端，渠道-提工单')->name('tickets.store');
+    Route::get('/{project_id}/{id}', [\App\Http\Controllers\Api\WorkOrder\TicketController::class, 'show'])->summary('B端，渠道-工单详情')->name('tickets.show');
+});

@@ -253,6 +253,16 @@ Route::middleware(['aloginauth'])->group(function () {
         Route::get('/{id}', [Aside\WorkOrder\WorkOrderController::class, 'show'])->name('admin.workorder.show')->summary('A端工单详情');
         Route::post('/{id}', [Aside\WorkOrder\WorkOrderController::class, 'update'])->name('admin.workorder.update')->summary('A端更新工单');
     });
+    // 售后工单改版
+    Route::prefix('tickets')->group(function () {
+        Route::get('/', [Aside\WorkOrder\AsideTicketController::class, 'index'])->name('admin.tickets.index')->summary('A端工单列表');
+        Route::post('/', [Aside\WorkOrder\AsideTicketController::class, 'store'])->name('admin.tickets.store')->summary('A端创建工单');
+        Route::get('/{id}', [Aside\WorkOrder\AsideTicketController::class, 'show'])->name('admin.tickets.show')->summary('A端工单详情');
+        Route::post('/{id}', [Aside\WorkOrder\AsideTicketController::class, 'update'])->name('admin.tickets.update')->summary('A端更新工单,审核，邀请同事');
+        Route::get('/projects/{search}', [Aside\WorkOrder\AsideTicketController::class, 'getProjects'])->name('admin.tickets.projects')->summary('A端V5V6项目列表');
+        Route::post('/log/{id}', [Aside\WorkOrder\AsideTicketLogController::class, 'update'])->name('admin.tickets.log.update')->summary('A端工单操作日志更新,完成工单');
+    });
+
     //服务器配置
     Route::prefix('devops')->group(function () {
         Route::any('/', [Aside\Devops\ServerConfigController::class, 'lists'])->name('admin.devops.lists');