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@@ -85,7 +85,7 @@ class TicketCount extends Command |
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$timeCount = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1])->sum('end_time');
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$complete_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]]);
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if(!empty($timeCount)){
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$average_time = round($timeCount / $complete_num, 2);
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$average_time = round($timeCount / $complete_num, 4);
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}
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//最快完成的时间
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$fastest_time = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]])->min('end_time');
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@@ -145,12 +145,12 @@ class TicketCount extends Command |
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$ticket_num = $ticketLogModel->counts(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1]);
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$timeCount = $ticketLogModel->formatQuery(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1])->sum('end_time');
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if(!empty($timeCount)){
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$average_time = round($timeCount / $ticket_num, 2);
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$average_time = round($timeCount / $ticket_num, 4);
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}
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//超期工单数量
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$timeout_num = $ticketLogModel->counts(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1,'plan_end_at'=>['>',date('Y-m-d H:i:s')]]);
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if(!empty($timeout_num)){
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$timeout_ratio = round($timeout_num / $ticket_num, 2);
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$timeout_ratio = round($timeout_num / $ticket_num, 4);
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}
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$data = [
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'date'=>$date,
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@@ -185,7 +185,7 @@ class TicketCount extends Command |
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$time_end_num = $ticketModel->counts(['end_at'=>['!=',null]]);//已完成的工单
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$time_end_count = $ticketModel->formatQuery(['end_at'=>['!=',null]])->sum('end_time');//已完成工单时长
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if(!empty($time_end_count)){
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$average_time = round($time_end_count / $time_end_num, 2);
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$average_time = round($time_end_count / $time_end_num, 4);
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}
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$add_num = $ticketModel->counts(['created_at'=>['between',[$date.' 00:00:00',$date.' 23:59:59']]]);
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$untreated_num = $ticketModel->counts(['end_at'=>null]);
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