作者 lyh

gx

... ... @@ -85,7 +85,7 @@ class TicketCount extends Command
$timeCount = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1])->sum('end_time');
$complete_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]]);
if(!empty($timeCount)){
$average_time = round($timeCount / $complete_num, 2);
$average_time = round($timeCount / $complete_num, 4);
}
//最快完成的时间
$fastest_time = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]])->min('end_time');
... ... @@ -145,12 +145,12 @@ class TicketCount extends Command
$ticket_num = $ticketLogModel->counts(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1]);
$timeCount = $ticketLogModel->formatQuery(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1])->sum('end_time');
if(!empty($timeCount)){
$average_time = round($timeCount / $ticket_num, 2);
$average_time = round($timeCount / $ticket_num, 4);
}
//超期工单数量
$timeout_num = $ticketLogModel->counts(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1,'plan_end_at'=>['>',date('Y-m-d H:i:s')]]);
if(!empty($timeout_num)){
$timeout_ratio = round($timeout_num / $ticket_num, 2);
$timeout_ratio = round($timeout_num / $ticket_num, 4);
}
$data = [
'date'=>$date,
... ... @@ -185,7 +185,7 @@ class TicketCount extends Command
$time_end_num = $ticketModel->counts(['end_at'=>['!=',null]]);//已完成的工单
$time_end_count = $ticketModel->formatQuery(['end_at'=>['!=',null]])->sum('end_time');//已完成工单时长
if(!empty($time_end_count)){
$average_time = round($time_end_count / $time_end_num, 2);
$average_time = round($time_end_count / $time_end_num, 4);
}
$add_num = $ticketModel->counts(['created_at'=>['between',[$date.' 00:00:00',$date.' 23:59:59']]]);
$untreated_num = $ticketModel->counts(['end_at'=>null]);
... ...