|
...
|
...
|
@@ -58,13 +58,20 @@ class TicketCount extends Command |
|
|
|
foreach ($manageList as $item){
|
|
|
|
$ticketLogModel = new TicketLog();
|
|
|
|
$ticket_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1]);
|
|
|
|
//工单总时长
|
|
|
|
$timeCount = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1])->sum('end_time');
|
|
|
|
$ticket_end_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]]);
|
|
|
|
if(!empty($timeCount)){
|
|
|
|
$average_time = round($timeCount / $ticket_end_num, 2);
|
|
|
|
}
|
|
|
|
$fastest_time = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]])->min('end_time');
|
|
|
|
$data = [
|
|
|
|
'date'=>$date,
|
|
|
|
'manage_id'=>$item['id'],
|
|
|
|
'manage_name'=>$item['name'],
|
|
|
|
'ticket_num'=>$ticket_num,//工单总数量
|
|
|
|
'average_time'=>'',//平均完成工单时长
|
|
|
|
'fastest_time'=>'',//最快完成工单时间
|
|
|
|
'average_time'=>$average_time ?? '',//平均完成工单时长
|
|
|
|
'fastest_time'=>$fastest_time,//最快完成工单时间
|
|
|
|
'timeout_num'=>'',//超时工单数量
|
|
|
|
'complete_num'=>'',//完成工单数量
|
|
|
|
];
|
...
|
...
|
|