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1 个修改的文件
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89 行增加
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2 行删除
| @@ -9,7 +9,9 @@ | @@ -9,7 +9,9 @@ | ||
| 9 | 9 | ||
| 10 | namespace App\Console\Commands\Ticket; | 10 | namespace App\Console\Commands\Ticket; |
| 11 | 11 | ||
| 12 | +use App\Models\Manage\BelongingGroup; | ||
| 12 | use App\Models\Manage\ManageHr; | 13 | use App\Models\Manage\ManageHr; |
| 14 | +use App\Models\Ticket\TicketDailyDeptCount; | ||
| 13 | use App\Models\Ticket\TicketDailyManageCount; | 15 | use App\Models\Ticket\TicketDailyManageCount; |
| 14 | use App\Models\WorkOrder\TicketLog; | 16 | use App\Models\WorkOrder\TicketLog; |
| 15 | use App\Models\WorkOrder\TicketProject; | 17 | use App\Models\WorkOrder\TicketProject; |
| @@ -33,6 +35,11 @@ class TicketCount extends Command | @@ -33,6 +35,11 @@ class TicketCount extends Command | ||
| 33 | */ | 35 | */ |
| 34 | protected $description = '日统计工单'; | 36 | protected $description = '日统计工单'; |
| 35 | 37 | ||
| 38 | + public $belong = [ | ||
| 39 | + 1 => [1,2,3,4,5,6,7,8,9], | ||
| 40 | + 2 => [10,11,12], | ||
| 41 | + ]; | ||
| 42 | + | ||
| 36 | /** | 43 | /** |
| 37 | * @remark :统计脚本 | 44 | * @remark :统计脚本 |
| 38 | * @name :handle | 45 | * @name :handle |
| @@ -41,7 +48,16 @@ class TicketCount extends Command | @@ -41,7 +48,16 @@ class TicketCount extends Command | ||
| 41 | * @time :2025/8/7 17:45 | 48 | * @time :2025/8/7 17:45 |
| 42 | */ | 49 | */ |
| 43 | public function handle(){ | 50 | public function handle(){ |
| 44 | - | 51 | + $action = $this->argument('action'); |
| 52 | + if($action == 'manage_action'){ | ||
| 53 | + $this->manage_action(); | ||
| 54 | + } | ||
| 55 | + if($action == 'dept_action'){ | ||
| 56 | + $this->dept_action(); | ||
| 57 | + } | ||
| 58 | + if($action == 'yesterday_daily_action'){ | ||
| 59 | + $this->yesterday_daily_action(); | ||
| 60 | + } | ||
| 45 | } | 61 | } |
| 46 | 62 | ||
| 47 | /** | 63 | /** |
| @@ -57,7 +73,7 @@ class TicketCount extends Command | @@ -57,7 +73,7 @@ class TicketCount extends Command | ||
| 57 | $date = date('Y-m-d'); | 73 | $date = date('Y-m-d'); |
| 58 | $ticketManageCountModel = new TicketDailyManageCount(); | 74 | $ticketManageCountModel = new TicketDailyManageCount(); |
| 59 | foreach ($manageList as $item){ | 75 | foreach ($manageList as $item){ |
| 60 | - $this->output('执行的人员名称/id:'.$item['name'].'/'.$item['manage_id']); | 76 | + $this->output('按人员统计:执行的人员名称/id:'.$item['name'].'/'.$item['manage_id']); |
| 61 | $ticketLogModel = new TicketLog(); | 77 | $ticketLogModel = new TicketLog(); |
| 62 | $ticket_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1]); | 78 | $ticket_num = $ticketLogModel->counts(['engineer_id'=>$item['manage_id'],'is_engineer'=>1]); |
| 63 | //工单总时长 | 79 | //工单总时长 |
| @@ -66,6 +82,7 @@ class TicketCount extends Command | @@ -66,6 +82,7 @@ class TicketCount extends Command | ||
| 66 | if(!empty($timeCount)){ | 82 | if(!empty($timeCount)){ |
| 67 | $average_time = round($timeCount / $ticket_end_num, 2); | 83 | $average_time = round($timeCount / $ticket_end_num, 2); |
| 68 | } | 84 | } |
| 85 | + //最快完成的时间 | ||
| 69 | $fastest_time = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]])->min('end_time'); | 86 | $fastest_time = $ticketLogModel->formatQuery(['engineer_id'=>$item['manage_id'],'is_engineer'=>1,'end_at'=>['!=',null]])->min('end_time'); |
| 70 | //超时工单数量 | 87 | //超时工单数量 |
| 71 | $timeout_num = $ticketLogModel->counts(['end_at'=>null,'plan_end_at'=>['>',date('Y-m-d H:i:s')]]); | 88 | $timeout_num = $ticketLogModel->counts(['end_at'=>null,'plan_end_at'=>['>',date('Y-m-d H:i:s')]]); |
| @@ -94,6 +111,76 @@ class TicketCount extends Command | @@ -94,6 +111,76 @@ class TicketCount extends Command | ||
| 94 | } | 111 | } |
| 95 | 112 | ||
| 96 | /** | 113 | /** |
| 114 | + * @remark :按技术组统计数据 | ||
| 115 | + * @name :dept_action | ||
| 116 | + * @author :lyh | ||
| 117 | + * @method :post | ||
| 118 | + * @time :2025/8/8 11:48 | ||
| 119 | + */ | ||
| 120 | + public function dept_action(){ | ||
| 121 | + $belongingGroupModel = new BelongingGroup(); | ||
| 122 | + $groupList = $belongingGroupModel->list(['id'=>['in',[1,2,3,4,5,6,7,8,9]]],'id',['id','name']); | ||
| 123 | + $manageHrModel = new ManageHr(); | ||
| 124 | + $ticketLogModel = new TicketLog(); | ||
| 125 | + $ticketDailyDeptModel = new TicketDailyDeptCount(); | ||
| 126 | + $date = date('Y-m-d'); | ||
| 127 | + foreach ($groupList as $item){ | ||
| 128 | + $this->output('组统计:执行的组/id:'.$item['name'].'/'.$item['id']); | ||
| 129 | + $manageIdArr = $manageHrModel->selectField(['belong_group'=>$item['id'],'status'=>1],'manage_id'); | ||
| 130 | + $ticket_num = $ticketLogModel->counts(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1]); | ||
| 131 | + $timeCount = $ticketLogModel->formatQuery(['engineer_id'=>['in',$manageIdArr],'is_engineer'=>1])->sum('end_time'); | ||
| 132 | + $average_time = round($timeCount / $ticket_num, 2); | ||
| 133 | + $data = [ | ||
| 134 | + 'date'=>$date, | ||
| 135 | + 'dept_id'=>$item['id'], | ||
| 136 | + 'dept_name'=>$item['name'], | ||
| 137 | + 'ticket_num'=>$ticket_num ?? 0, | ||
| 138 | + 'average_time'=>$average_time | ||
| 139 | + ]; | ||
| 140 | + $deptInfo = $ticketDailyDeptModel->read(['date'=>$date,'dept_id'=>$item['id']],['id']); | ||
| 141 | + if($deptInfo === false){ | ||
| 142 | + $ticketDailyDeptModel->addReturnId($data); | ||
| 143 | + }else{ | ||
| 144 | + $ticketDailyDeptModel->edit($data,['id'=>$deptInfo['id']]); | ||
| 145 | + } | ||
| 146 | + } | ||
| 147 | + return true; | ||
| 148 | + } | ||
| 149 | + | ||
| 150 | + /** | ||
| 151 | + * @remark : | ||
| 152 | + * @name :daily_action | ||
| 153 | + * @author :lyh | ||
| 154 | + * @method :post | ||
| 155 | + * @time :2025/8/8 14:33 | ||
| 156 | + */ | ||
| 157 | + public function yesterday_daily_action(){ | ||
| 158 | + $ticketModel = new Tickets(); | ||
| 159 | + $date = Carbon::yesterday()->toDateString(); // "2025-08-07" | ||
| 160 | + $ticket_num = $ticketModel->counts(['id'=>['!=',0]]); | ||
| 161 | + $add_num = $ticketModel->counts(['created_at'=>['between',[$date.' 00:00:00',$date.' 23:59:59']]]); | ||
| 162 | + $untreated_num = $ticketModel->counts(['end_at'=>null]); | ||
| 163 | + $processed_num = $ticketModel->counts(['end_at'=>['between',[$date.' 00:00:00',$date.' 23:59:59']]]); | ||
| 164 | + $submit_a_side = $ticketModel->formatQuery(['submit_side'=>1])->sum('submit_side'); | ||
| 165 | + $submit_b_side = $ticketModel->formatQuery(['submit_side'=>2])->sum('submit_side'); | ||
| 166 | + $data = [ | ||
| 167 | + 'date' => $date, | ||
| 168 | + 'ticket_num'=>$ticket_num, | ||
| 169 | + 'add_num'=>$add_num, | ||
| 170 | + 'untreated_num'=>$untreated_num, | ||
| 171 | + 'processed_num'=>$processed_num, | ||
| 172 | + 'source'=>json_encode(['a'=>$submit_a_side,'b'=>$submit_b_side]), | ||
| 173 | + ]; | ||
| 174 | + $ticketInfo = $ticketModel->read(['date'=>$date],['id']); | ||
| 175 | + if($ticketInfo === false){ | ||
| 176 | + $ticketModel->addReturnId($data); | ||
| 177 | + }else{ | ||
| 178 | + $ticketModel->edit($data,['id'=>$ticketInfo['id']]); | ||
| 179 | + } | ||
| 180 | + return true; | ||
| 181 | + } | ||
| 182 | + | ||
| 183 | + /** | ||
| 97 | * @remark :日志 | 184 | * @remark :日志 |
| 98 | * @name :output | 185 | * @name :output |
| 99 | * @author :lyh | 186 | * @author :lyh |
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